At Roya Dali Duct Factory, we respect your privacy and are committed to protecting the personal information you provide us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [https://ductfactory.com/] or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details when you inquire about our services.
  • Business Information: Company details, project requirements, and other relevant information when you request a quote or place an order.
  • Technical Information: IP address, browser type, device details, and website usage data through cookies and analytics tools.
  • Payment Information: When processing payments, we may collect billing details (note: we do not store credit card information).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and manage our duct fabrication, laser steel cladding, and decoration services.
  • To respond to inquiries, quotes, and customer support requests.
  • To send important service updates, offers, and promotional communications.
  • To improve our website experience and analyze usage trends.
  • To comply with legal and regulatory requirements.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Our website uses SSL encryption, and we limit access to personal data to only authorized personnel.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

  • With trusted service providers for business operations (e.g., payment processors, delivery partners).
  • If required by law enforcement agencies or legal obligations.
  • To prevent fraudulent activities or security threats.

5. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your experience on our website. You can adjust your browser settings to disable cookies, but this may affect website functionality.

6. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information.
  • Opt-out of marketing communications at any time.
  • Request details on how we process your data.

To exercise these rights, please contact us at Royadali704@gmail.com or call +966543291639 / +966501047186 / +966563118297.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, so we encourage reviewing their policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

For any privacy-related concerns, you can reach us at: